You’re A Star Space Card

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In the unlikely event that you find yourself needing to return some or all of your lovely order, please follow the information below. If you still need help, feel free to send an email to hello@anniedornansmith.co.uk

RETURNS

You may cancel your order at any time from the moment of purchase, to up to 14 days after the date you receive your goodies. If your order has not yet been dispatched, your refund will be processed in-full, as soon as possible. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account. To cancel your order, please send an email to hello@anniedornansmith.co.uk with your order number and a note about your request to cancel. 

If you receive your item and find it is not to your taste, simply pop an email over to hello@anniedornansmith.co.uk to let me know what you'd like to return, wrap it back up securely (ideally in the original packaging) and send it back to:

FAO: Returns
Annie Dornan Smith
65 Nascot Street
Watford, WD174YB
United Kingdom

Please note that return postage is the responsibility of the customer unless the item is incorrect/faulty. Your refund will be processed upon receipt of the return, providing it is in a saleable condition. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account. 

INCORRECT/DAMAGED/FAULTY GOODS

In the unlikely event that your parcel arrives damaged, faulty or it's just plain old not-what-you-ordered, pop an email across to hello@anniedornansmith.co.uk with details so we can get the situation sorted! You may be asked to provide a photo or two of the issue so we can assess the situation! 

FREE GIFT PROMOTIONS

If you are returning an item that was ordered in conjunction with a free gift offer (eg: buy 1 get 1 free), return of the free item is required to process the full refund of the item.

Designed, Made, Packed and Shipped in the UK

Everyday Magic

Each and every one of my products is designed with a little bit of everyday magic in mind. My first commitment to sustainability has always been to create a quality product destined to live a long lifetime. Whether that's considered, timeless designs that outlast trends; thicker, quality paper stocks that will travel from home-to-home, room-to-room; and cards with versatile messages to suit many occasions and span seasons; they are all intended to be treasured, and to combat wasteage and throwaway culture. 

FSC Certification

Greetings Cards

As well as being printed with FSC certified suppliers, all Greetings Cards and Backing Cards are recyclable. Special finishes such as foil are so thin, that it completely dissipated during the re-pulping process, meaning foiled cards are still recyclable. I source my cards from Suppliers who are committed to environmentally sustainable practices - from re-purposing waste paper as packing materials, re-filling ink canisters, and returning waste products to suppliers for repurposing.

Reducing Single Use Plastics

With the increasing availability of plant-based cellophane sleeves, I am dedicated to lessening my impact by making the switch from plastic cellophane to plant-based cellophane. All new greetings cards from October 2019 onwards are packaged in biodegradable cellophane, which breaks down completely into CO2, water and biomass. It can be put in any compost bin provided by your Local Authority.

All other products that require a cellophane bag to keep them safe, clean and dry, will be switched to a biodegradable bag as old stock sells through and are discontinued or replenished. 

I always request that suppliers refrain from shipping items in plastic wherever possible. Where the use of plastic shipping material (such as bubble wrap or void fill) is unexpected or unavoidable, it is always saved and repurposed in shipping more delicate orders, or for protecting larger order to stockists. You can be sure that your order will never contain plastic shipping materials that is brand new.

Shipping and Packaging

In 2019, I fully committed to switching to recyclable shipping materials. Since the very beginning, I have always used sturdy, cardboard shipping envelopes and boxes for shipping your orders, but have since have extended those efforts to encompass all shipping materials (except where plastic packaging from suppliers is repurposed - see above) to make your shopping experience magical, and kind to the environment. Each order is wrapped in FSC certified tissue and stickers, packaged in cardboard or paper bags and sealed with paper tape.

Any delicate items are wrapped in tissue and paper "bubble wrap", or padded using repurposed bubble or void fill from supplier deliveries. If for any reason you'd like to request absolutely no plastic packaging to be used in your order, you can always leave this request in the notes section of your order, which I would be happy to honour. 

BIG LOVE

I am always trying to find ways to improve the sustainability of my business and would absolutely, genuinely love to hear your ideas. If there's anything you think I should know, or a more sustainable alternative I need to try, don't hesitate to get in touch: hello@anniedornansmith.co.uk